It is the way device match your fingerprint with your identity. 1:1 is when your ID card or password is verified, the device automatically pulls out your fingerprint data waiting to be matched; meanwhile, you press the appropriate finger on the scanner in order for device to complete the match process. 1:N is each time you press your finger, the device try to pair your login fingerprint with everyone's in the data until it finds a matching fingerprint.
The problem with device unable to recognize one's finger has a variety of causes. One of the main causes is usually the angle of the finger placed. Secondly, hurt, rough, or wet finger could make the device harder to match with data. Therefore, we usually recommend users to register at least 2 fingers in case of the said situation. Other causes such as threshold settings could be difficult for users to solve the problem, so if you still experience the same problem, please contact our technical support center (+632)890 0484; 818 5903 05 or e-mail to email@example.com.
Only managers (Admin users) have the privilege to add, edit, or delete any log records. The action of deleting one single log record has to be done via TMS. However, once TMS is set up with specified shifts, the system will automatically ignore the second login when the time frame between two logs appeared to be too short.
Our traditional time clocks have daylight saving function enabled. Although biometric/proximity time clocks do not have the function on device, one can still click on "time sync" in TMS while connecting device to PC.
The system only allows admin user to change time setting. Once you log in as an admin user you may find the time setting under menu #4.
Some of our products has a backup battery (optional). Backup battery allows users to continue login process for 2 to 3 hours. However, even when there backup battery is out of power, the records on the system will not be lost. All log records are saved securely in device and/or TMS.
Back up batteries are rechargeable, they will automatically charge when you plug in the adapter.
We strongly recommend every user to register 2 or more fingers for backup purpose. Therefore, in case of such event, backup finger is needed to complete login.
Some of our products offer USB drive download feature as an option. With USB flash drive downloads, admin users can download log records by simply plugging an USB drive in to the appropriate port. After downloading data and records to your USB flash drive, simply upload it to TMS.
No. Our biometric time clocks are terminals which means they are can work without any PC connected. Device itself has large storage space for saving data and records.
Please use dry and soft cloth to wipe the sensor.
Yes, after setting up appropriate shifts with all the information in TMS.
Our Biometric terminal with TCP/IP communication is able to connect through network; therefore you may connect multiple devices in your office and review each device's records by each IP address. Since employee data can be transferred through USB drive, every user only needs to register once on single machine.
You may replace a new card by deleting the user ID in device and register a new user with same enroll ID number and new card. Before you start, please download all records to TMS, so log history will not be erased.
The history will not be deleted unless an admin user deletes manually from the device.
Please check the power outlet and power adapter are working properly, if the device is still not able to turn on, please contact our technical support center (+632)890 0484; 818 5903 05.
We provide 1 year limited warranty from the day of purchase.
Managers (admin users) can enable auto off function in device. Under this function, system will automatically shuts down if idle for the minutes you set in device.