David-Link Remote Assist With David-Link Remote Assist, you will allow our support agents to view your software in your computer screen in live like fixing it on site! To solve the problem faster we recommend this service to our customer because it is more faster to fix minor troubleshooting.
Here’s how it works:
Step 1: You will download a small application (Please Click below Application), this will generate a unique Username ID and Password that you need to share to our support agents.
Step 2: Select RUN when prompted to your browser.
Step 3: It will show the application indicated the Unique Username ID and Password and send it to our Support Agent for him/her to remote your computer.
Step 4: Our support Agent can see your computer and can diagnose your software problem.
Step 5: At the end of the session, our support agent will tell you the problem and can assist you in their ability to give you the customer service satisfaction.